Help Center

We absolutely allow seamless exchanges or returns for your convenience! If you’d like to exchange your purchase, simply click on  Returns to initiate the process. Alternatively, if you’d prefer to return the item, you may do so within 15 days of purchase. We’re here to ensure your satisfaction every step of the way!

You can find more detailed information on returning the goods in our Returns policy (here).

Postage will be covered by us when returning or exchanging goods, as stated in our Return and Exchange Policy.

• Credit / Debit Cards (All major type of credit / debit cards are accepted)

• ApplePay (via Stripe)

• All orders are covered under our 24-month Warranty against manufacturing defects. If you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we’ll work with you to make it right.

  Click on the this link to file a warranty claim.

  Ensure that the goods are properly cleaned before sending them to our handling center: 

  IQ fulfillment
  Warehouse 5
  Dubai Investment Park 1
  Dubai, UAE

  If you are unable to print the Complaint Protocol, you can write down the order number, complaint number, and the details of the products that you are returning by hand. This will help us to match the goods that you have returned with your initial order.

  In the case of any ambiguities regarding the warranty claim, please contact us at [email protected]

  Please note:

  The buyer is obliged to hand over the claimed goods to the seller, including all its components, in a hygienically sound condition that allows safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the goods claim.

  The 24-month Warranty applies exclusively to the goods purchased through our website (If you have purchased the goods from our business partner, please contact them directly).