Information on return and exchange policy

Do we offer returns?

Yes! If your order isn’t right for you, you can return it within 15 days of receiving it, no questions asked.

❗Currently, we accept 15day returns from United Arab Emirates.

Kindly be aware that exchanges are permitted solely for unworn items.

Our shoe exchange policy is crafted to ensure a smooth and user-friendly experience. Should your selected pair not fit properly or fail to meet your expectations, you have the option to return it for a replacement, delivered directly to you with minimal effort. We prioritize your time and comfort, which is why we strive to simplify this procedure. 

Enjoy FREE return shipping within the UAE – we’ve got you covered! 

Irrespective of the order location – All orders are covered under our 2-year warranty against manufacturing defects.

In case you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we’ll work with you to make it right.

15day UAE Returns process:

  1. Attach
    1. a copy of your invoice and 
    2. a copy of the UAE 15day Returns Form (duly filled) along with the items being returned.
  2. Kindly return the goods in their original condition, free from any signs of wear or damage, to our UAE address. At no cost to you, our valued customer, our warehouse partner will coordinate courier services for the pickup, and the returned items will then be delivered to our warehouse for inspection:

    IQ fulfillment
    Warehouse 5
    Dubai Investment Park 1
    Dubai, UAE

  3. Please, pack the box (with all its original contents) in protective packaging.
  4. Provided that all the above return conditions are met, you can expect a full refund within maximum 14 days from the day of the receipt of your package.

If you have any questions about returns, please contact us exclusively at [email protected]

 

Help us protect the environment!

Please pack the product box in the original packaging in which you received your order or use the most environmentally friendly alternative like wrapping paper, reusable shopping bag etc.

Proper packaging prevents the box from damaging and enables us to reuse it.

 

Note

We do not accept returns from other countries than United Arab Emirates!

Got questions about our 15day Returns process?